"Touched service" : ten years quality user first

Faw liberation was awarded "2011 years service quality advanced enterprise" award
Recently, the Chinese quality lis in Beijing are praising the 2011 annual product post-sale service quality advanced enterprise. Faw liberation automobile sales Co., LTD with its professional high quality service and good social recognition and high customer satisfaction, won the "2011 years service quality advanced enterprise" award.
In recent years, as China's auto continues to expand, automobile kind of TouSuLiang sharply, mainly concentrated in the automotive quality safety and after-sales service, etc. And faw liberation to provide users with genuine, close to the actual needs of users of "touched service", many commercial vehicle enterprises from the crowd.
Faw liberation automobile sales Co., LTD is the deputy general manager thorns youth, said 2012 years at faw liberation "touched service" the tenth anniversary of brand creation, faw liberation will continue to the practice of "user first," the core concept, will move service on feet, for users to create the greatest value.
In 2002, faw liberation in domestic commercial vehicle industry first creatively and creates a "touched service" the brand, the "kind, effective and fast, reasonable" for the service standard, "can I help users do something--until satisfaction, I still can do what users--until touched" for innovative service standards, the first to realize branding service business, now a domestic commercial vehicle service brand precedent and opened new era in the history of Chinese commercial vehicle service.
In 2009, "touched service" to realize the optimization and upgrading of the value of the clients introduced reflect "six true commitment", namely: total pre-sale inspection, free for the new car, long term, with the super claim policy, quick service response, timely customer care, the guarantee of safety, expedite user liberation. The six original service promise release and landing, fully display the faw users would like to liberation, urgent user anxious "moved service".
In 2010, faw liberation send force again, put forward "touched service" by "passive maintenance service" to "active preventive services" change, good at first put forward in the industry establish "to prevent as the leading brand-new service system" concept.
In 2012, in "touched service" brand was founded ten years anniversary, faw liberation in "six true commitment to" basis, to preventative maintenance as the leading factor, to launch the "three free testing" and the user to dump "one hundred days in the service" two new service policy to improve service quality.
No doubt, "touched service" has become a kind of thought, a culture, an idea, deeply into the people's liberation, starting from users, service for customers, and ultimately help user to path to riches.
As the liberation of the tractor users in shenyang ZhangGongJun said, because there are free, just had his today. ZhangGongJun and liberation affinity for 16 years, from the crew cut liberation to today's liberation J6, own also from farmers change as annual revenue is 3 million yuan, with 18 a liberation of truck successful people.
ZhangGongJun car is "a year for two years with", the vehicles in the busy every day, only in shifts has it been a short time left. "Thanks to their regular comes actively help maintenance, maintenance, reduce the failure rate, or as I so malicious usage, also don't know how many maintenance? Will loss" ZhangGongJun said, with a smile. Liberation service stations personnel not only work regularly to call ZhangGongJun condition, but also to the upkeep of a car he teach skills and both help him to save money, and help him make money.
Facing severe market situation this year, thorns youth said, faw liberation "touched services" will continue to lead the truck service industry standard continuously improve and expand, always adhere to the "customers first", will be "quality first" service concept to implement products and each service link, take actions to fulfill "make use of liberation truck rich; let users use liberation of enterprise development up; truck to use the flourishing region liberation trucks" of the enterprise purpose, to become the users on the way of getting rich wagers loyalty partner.